WE ARE USUALLY ASKED ABOUT

Are you trading company or manufacturer?

We are factory specializing for more than 10 years, and we mainly produces laser marking machines, but we can also provide other laser equipment with very advantage price.

I never do importing before, how to import the machine into my country ?

If you have no experience in importing machines, please contact our customer service, they will answer your specific operations and the fees you need to pay in detail

How to choose the suitable machine for me ?

If you know nothing about the marking or engraving machine, you have to tell us what you want to do by the machine, and also tell us your budget, so our sales team will give you the best recommendations.

When I receive the machine, can someone teach me how to use it ?

Yes, of course. we will send you some user manual with the machine together or via email.If you still not have time to read it, we will have technical engineer to do remote connect with your laser computer to teach you online.

If some problems happen to this machine, what should I do?

We provide two years machine warranty for laser markers. During the two-year warranty, in case any problem for the machine, you can get the free repair or exchange service.Just the customer need to pay the shipping cost. Some simple operation questions, we are also online to give fast answers.

What’s consumables of laser marking machine ?

It does not have consumable parts. It’s very economical and cost effective, and maintence-free.

What’s package, will it protect the products?

the large machine will have 3 layers package. For the outside, we adopt wooden cases free of fumigation. In the middle, the machine is covered by foam, to protect the machine from shaking. For the inside layer, the machine is covered by waterproof plastic film.

What’s delivery time?

Commonly, the lead time is within 5-7 working days after receiving the payment

What payment terms can you accept?

The most suitable payment for us , like T/T, Western Union, Cash etc. For other payment method, please discuss with our sales team.

How is the shipping way?

We have different shipping method for customer to choose, for example:

  1. shipping by sea(customer need to pick up the machine at their nearest sea port)
  2. shipping by air (customer need to pick up the machine at their nearest airport)
  3. shipping by Express(it can deliver to customer exactly address)

DIDN'T FIND THE ANSWER?

More other questions, welcome to contact us via info@zoeyexporting.com or leave the message here !

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